Remember the old days when companies made sure you were happy at the end of day? We want those days back! So if you’re not content with your cleaning, we will come out and re-clean within a 7 day window !

  • Lifting And Moving Heavy Furniture (Requiring Another Person’s Assistance)
  • Reaching Heights Inaccessible On Our 3-Step Ladders
  • Carpet Cleaning (But We Can Refer You To Awesome Providers!)
  • Cleaning Bio-Hazardous Substances (Blood, Mold, Animal Waste
  • Service Clients Who Are Disrespectful To Our Staff

Please login to you account  at this link to make changes to your bookings or to schedule new service.  If you forget your password please select “I forgot my password” and you will be able to make password changes.  Alternatively, you can contact us here for any assistance.

Tips are accepted and you can tip in cash.  Alternatively, you can login to you account and add a tip to your booking as well.  Please note that you can also contact us here and we can add this to your account as well.

Please contact us here so we can research the issue and get back to you quickly.

Please login to you account and update the credit card on file.   Alternatively, you can contact us here.

Please look up to see the top red bar for an up to date listing of our next available service date. If you do not see the red bar, click the red drop-down button to activate it in the upper right hand side of the website.  Alternatively you will see up to date availability at checkout.

Charming Maids hours of operations are 8:30 am to 6:00 pm. Our last scheduled service starts at 4:00 pm.

Our two hour window allows us to handle the unpredictability of cleaning services.  Homes are different sizes and require different levels of effort needed to make them clean.  So predicting the time spent at a home is incredibly difficult. In addition, we have to deal with other unpredictable factors like traffic, weather etc.

Thanks so much for understanding.

Enter your referral code on the booking page and the price is automatically updated to reflect your account credits.

Please enter the gift card code directly on our booking form at checkout and your price will be automatically updated to reflect the gift card credit.  You can also  login to you account at any time to see your gift card value.

If you’re within the Charlotte, NC area, absolutely. If we can reach your home within one hour of Uptown Charlotte, you’re in like Flynn! : -)